We at Bäckerei und Café OHEL GmbH (“Ohel Bakery,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.ohel.at , contact us, or make use of our services.

1. Who We Are

Controller under GDPR:
Bäckerei und Café OHEL GmbH
Lilienbrunngasse 18
1020 Vienna, Austria
Email: office@ohel.at
Phone: +43-1-2145617

2. What Data We Collect

We only collect personal data that you choose to share with us or that is necessary to provide our services. This may include:

• Contact details (name, email address, phone number) if you contact us by email, phone, or contact form.
• Order details if you place an order with us.
• Payment details (only if relevant for invoices; we do not store payment card data).
• Technical data such as your IP address, browser type, and access time, automatically collected when you use our website.
  
  

3. How We Use Your Data

We use your personal data only for the following purposes:

• To respond to inquiries and provide customer service.
• To process and deliver your orders.
• To issue invoices and meet our legal obligations.
• To improve the functionality and security of our website.

We do not sell or rent your data to third parties.

4. Who has access to your data

We only share your data when it is necessary:

• With service providers (such as IT or accounting support) who help us run our business.
• With public authorities, if required by law.

All partners who process data for us are required to keep it safe and follow GDPR rules.

5. Cookies and website use

Our website may use cookies to make it easier to use and to improve its performance. Cookies are small text files stored on your device.

You can disable cookies in your browser settings, but this may affect how the website works.
At the moment, we do not use tools such as Google Analytics. If this changes, we will update this Privacy Policy.

6. How long we keep your data

Contact inquiries: usually deleted after 6 months.

Orders and invoices: stored for 7 years as required by Austrian tax law.

Technical logs: kept for a short period for security and then deleted.

7. Your rights

Under GDPR, you have the right to:

• Ask what data we hold about you.
• Correct wrong or incomplete data.
• Request deletion of your data, if legally possible.
• Limit how your data is used.
• Receive your data in a portable format.
• Object to the use of your data in certain cases.

To use any of these rights, please contact us at office@ohel.at.

8. Complaints

If you believe your data has not been handled correctly, you can contact us directly or complain to the Austrian Data Protection Authority:

Österreichische Datenschutzbehörde
Barichgasse 40–42
1030 Vienna, Austria
www.dsb.gv.at

9. Updates

We may update this Privacy Policy from time to time to reflect changes in our services or in the law. The latest version will always be available on our website www.ohel.at